At horizonecomsolutions.com (hereinafter referred to as “we”, “us” or “our company”), we are committed to providing customers with quality products and services. If you encounter any problems while using our website or products, we encourage you to provide feedback and resolve them in accordance with the following policies.
Problem Reporting How to Report a Problem
If you encounter a problem while using our website or products, please contact us at the following:
We promise to give an initial response within 48 hours of receiving the problem report and try to resolve the problem within 5 working days.
Refunds and Compensation If the problem cannot be resolved in the above manner, you are entitled to a refund or other compensation, subject to our Refund Policy. For specific terms, please refer to our website Refund Policy.
Confidentiality In the process of handling your questions and complaints, we will strictly keep your personal information and related materials confidential, unless otherwise required by law or you agree to disclose.
Modifications and Updates We reserve the right to modify this problem handling policy at any time. Any changes will be posted on this page and will be effective from the date of posting. Please check this policy regularly for the latest information.
Contact Information If you have any questions about this policy or need further assistance, please contact us as follows:
Email: ANTHONYLADO@horizonecomsolutions.com Phone: +1 423 347 2970 Address: 219 LUCKY DR NASHVILLE TN 37211 Thank you for your support and trust in horizonecomsolutions.com. We are committed to providing you with the best shopping experience and service.
