Refund Request Customers who wish to request a refund after receiving the merchandise should contact us by email within 30 days of receiving the merchandise, providing the order number and a detailed description of the refund request.
Item Condition Items must be unused, unopened, and in their original packaging. No refunds will be given for used or damaged merchandise.
Refund Processing We will process your refund once the merchandise has been received and inspected. Refunds will be issued back to the customer’s payment method and processing time is typically 5 business days.
Shipping Responsibility Return shipping costs are the responsibility of the customer unless the merchandise is defective or shipped in error.
Special Circumstances For custom items, promotional items, or special orders, our refund policy may not apply, please consult us in detail before purchasing.
Contact Information If you have any questions or require further assistance, please contact us at:
Email: ANTHONYLADO@horizonecomsolutions.com Phone: +1 423 347 2970 We are committed to providing excellent service and ensuring that your shopping experience is as pleasant as possible.
